Contact information

Astor & Co. believes that open, honest communication is the foundation of a great customer experience. Whether you have a question about an order, a product, or anything else, our support team is ready to help.

Getting in Touch

The easiest way to reach us is by sending an email to our customer support team:

Email: contact@astorcousa.com

Support Hours

Our team is on hand Monday to Friday, between 9:00 AM and 6:00 PM (U.S. business hours). Please note that we are unavailable on weekends and recognized public holidays.

When to Expect a Reply

We do our best to respond to every message within 2 to 5 business days. To keep things running smoothly, we kindly ask that you refrain from sending duplicate messages about the same matter.

If you have not received a response within 48 hours, feel free to follow up with another email. We genuinely appreciate your understanding and patience.

Order & Shipping Inquiries

All orders are processed and prepared within up to 48 hours of payment being confirmed. Once your order has shipped, tracking details will be sent directly to the email address used at checkout.

Standard delivery across the United States typically takes between 5 and 20 business days, depending on the carrier and the destination.

Thank you for shopping with Astor & Co..
We remain committed to providing every customer with a safe, seamless, and enjoyable shopping experience.