Shipping policy

Astor & Co. takes pride in ensuring that every order reaches our customers securely, on time, and with full visibility throughout the shipping journey. The following Shipping Policy details our procedures for order preparation, dispatch, and delivery across the United States.

Business Address:
412 W 7th ST STE 1058
Clovis, NM 88101
United States

Where We Ship

Currently, our shipping services are available exclusively within the United States. All shipments are handled through reliable carriers that offer comprehensive tracking from dispatch to delivery.

Shipping Options & Rates

Every order is shipped with tracking included as standard. Any applicable shipping fees are calculated automatically at checkout, based on the items ordered and the destination address.

Order Processing

Once payment has been successfully confirmed, orders are prepared and ready for dispatch within up to 48 hours. As soon as your order leaves our facility, a tracking number will be sent to your email address.

Expected Delivery Timeframes

Orders delivered within the United States generally arrive within 5 to 20 business days, depending on the selected carrier and the destination.

These timeframes serve as estimates only and are subject to change due to factors such as carrier delays, weather events, public holidays, or periods of elevated shipping demand.

Tracking Your Order

A shipping confirmation email with your tracking number will be sent as soon as your order is on its way. You can use this number to monitor the progress of your package directly through the carrier's website.

Delays in Delivery

While we make every effort to ensure orders arrive within the expected window, Astor & Co. cannot be held responsible for delays resulting from carrier issues, adverse weather, or any other unforeseen circumstances that fall outside of our control.

Lost or Undelivered Packages

If your tracking information shows that your order has been delivered but you are unable to locate it, or if you have reason to believe it may have been lost in transit, please contact us promptly with your order number and relevant details.

We will coordinate with the carrier to open an investigation and identify the best course of action, which may include sending a replacement or issuing a refund where applicable.

Address Accuracy

It is the customer's responsibility to ensure that all shipping information entered at checkout is accurate and complete. Astor & Co. assumes no liability for failed deliveries, delays, or returned packages resulting from incorrect or incomplete address details.

Should you identify an error in your shipping address after your order has been placed, please get in touch with us right away. We cannot guarantee that changes will be possible once order processing has begun.

Post-Delivery Responsibility

Once a shipment is recorded as delivered to the address provided at checkout, responsibility for the package passes to the customer. We recommend selecting a delivery location that is safe and attended when possible.

Contact Information

For any questions related to shipping, tracking, or the status of your delivery, please don't hesitate to reach out:

Astor & Co. – Customer Support
Email: contact@astorcousa.com